I thought we needed a good review to offset Luke's battle with PNY.
I've been a Logitech user for sometime. I have the G15 and have used it for 4+ years, and I've always used an MX Revolution mouse. In the past I used other Logitech stuff and was always pleased.
The reason I am posting this is to let everyone know how awesome their warranty/return department is. I have a Logitech MX Revolution and recently the right scroll on the mouse wheel has stopped working correctly. Now I was quite angry when this happened because I've had this mouse a while and I was sure it wasn't under warranty anymore. I also remembered that at one point I filed a warranty claim and got a new mouse after I broke my previous one during a particularly disappointing wipe:).
I search my e-mail for "Logitech" and find that almost 2 years ago exactly, I had submitted that claim and received a new mouse. So I took a shot and filed another claim, not believing I would get a new mouse.
At first I got the default e-mail with steps to try to fix it, I e-mailed back saying I tried all of those and they didn't work. Then I got an e-mail back saying that if those didn't work my mouse will qualify as defective and be eligible for replacement. They were sorry to inform me that they have discontinued the MX Revolution but could offer me the newer version, the Performance MX at no additional cost.
I was pretty pumped but then they said I had to mail in my defective one and then they would mail out my replacement in 7-10 business days. I told her the last time I did this they sent my replacement first and then I sent mine back. She said they no longer did that. I said I can't be without a mouse for that long as I work from home often. She was then able to get an exception so that they could send me the new mouse first:)
The woman I was dealing with was pleasant the whole time too and really helpful. I may see if they'll replace my G15, but I don't know if being uncleanably dirty is a grounds to call it defective.
To contrast how awesome Logitech has been, around the same time I submitted my ticket to them I also submitted one to Sennheiser because my head set that cost over $200 is now making an incredibly annoying buzzing sound when I speak. I got an instant auto-response from Sennheiser but have not heard anything since:(
