Steve and I bought 19in Trinitrons in December of 2000 from a large internet company ATACOM.com. Last weekend I turned on my computer to find that the monitor was all blurry (thought I forgot to put my contacts in). After moving it to another computer with the same results I called Sony on Monday. After a very friendly tech helped me fill out a over the phone warranty questioner, the tech informs me that it might not be covered because ATACOM might sell reconditioned monitors. I assured him that I received both monitors from UPS in factory sealed boxes and that ATACOM does not sell any reconditioned goods. He said I could fax in a copy of my receipt for review and then he would cross-ship me a new monitor (assuming everything checked out with the receipt)
I write a nice cover letter explaining the situation (and the fact that about 90% of all electronics in my home are Sony) and fax it with a copy of the reciept to Sony. I hear nothing back so I called Tuesday. The tech I talked to says good thing you called there was a problem with your credit card (for cross-shipping reasons). Turns out the first tech took the number down wrong. This guy corrects it and tells me the new monitor will be shipped within 72hours. I am happy
Today I get an email saying they are still waiting for the copy of my receipt and that the warranty order has been suspended... I just faxed the letter and receipt again. I have a feeling I am going to get denied on this whole exchange Then I will end up writing 5 fucking letters to all sorts of Sony departments before I finanlly get it replaced...... Posted by Hauserdaddy (Member # 50) on :
Sounds like another fun customer support exchange. I purchased my 19 inch 3-4 years ago. It was a cheap generic but you couldn't beat the 300 dollar tag at the time. If it broke I would be screwed because I don't even think it is labeled. I wouldn't even know who to call Posted by Klaus (Member # 66) on :
Yeah, my first thought was to buy another one or go for a generic 21in. Then I remembered that Sony is pretty good about replacements - or so I have heard. I love the monitor - Trinitron is the only way to go in my opinion. But to be honest this will be the third Trinitron to go out between Steve and I. Bad quality control I guess.
[ 12-13-2002, 11:06: Message edited by: Klaus ]
Posted by Hauserdaddy (Member # 50) on :
Sony does make nice monitors. I have heard that KDS monitors use Sony picture tubes in theirs and are a little more reasonably priced. Sometimes when buying generic you luck out they just suck... Posted by Klaus (Member # 66) on :
I just called to see if they received the fax of my invoice. They have approved the replacement
They should be shipping it today - we will see if this really goes through.
Posted by ProfBooty (Member # 21) on :
From my experience at Micron, monitors are probably the most likely component to fail and usually outside the warranty period. I replaced them by the hundreds both shadow mask and appeture grill (Trinitron). Sony, Phillips, Viewsonic - doesn't matter, they all fail eventually.
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Then I will end up writing 5 fucking letters to all sorts of Sony departments before I finanlly get it replaced...... ![[brd]](graemlins/brdflick.gif)
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